Hosted Exchange FAQ

Below is an outline of frequently asked questions regarding our Mobile Office Hosted Exchange service - if your question is not addressed, please feel free to contact us on 0845 456 1116.

1. What is my Hosted Exchange mailbox limit?

If you have the Lite package, the mailbox limit is 250 MB in size. If you have the Standard package, the mailbox limit is 500 MB in size. If you have the Premium package, the mailbox limit is 1Gb in size.

2. Will I stop receiving e-mail if I go over my storage limit for my account?

Yes, you will be warned when you reach 90% of your limit but will continue to send and receive until your limit is reached.

3. Do public folders count as part of my storage space usage?

No, public folders do not apply to the individual mailbox storage limits.

4. I currently use Outlook with a POP3 account.  Why would I want to use your Hosted Exchange service?

Outlook offers mail, calendar, contacts and tasks for a single user.  When you add an Exchange server, you now have access to the same features for your group, including meetings, and access to one another’s calendars.  You also have access to public folders, which can be shared between group members.  These folders can contain email messages, files, contacts, calendars, tasks, and memos

5. Since you are scanning messages for viruses, do I still need an anti-virus client on my workstation?

Yes, everyone should be running a good updated anti-virus client.  Any good commercial product with daily updates will work fine, provided it is Outlook-aware.  

6. Can I use an IMAP or POP mail client, and leave mail on your server?

Yes, with IMAP mails will remain on the server by default, but with POP you will need to configure your client to “keep a copy on server”

7. How do I set up public folders?

If you have a standard or lite package you will be able to administer your public folder using an Outlook client or OWA by browsing to “Public Folders” using your designated admin account. You can then create new folders and designate permissions to other users in your domain

8. How often do you patch/update the Exchange server?

The servers may have to be taken off line for essential maintenance and software patches, you will be given prior notification and the work will be undertaken between 11pm and 4am to reduce impact

During this window of downtime, you may NOT be able to consistently connect to the Exchange servers via your MS Outlook or via WebMail (Outlook Web Access) or via any other devices.  Depending on which servers are being worked upon, you may intermittently lose access for all or part of this downtime window.

If you want to have access to your Outlook mailbox data during this entire window of time, you must setup Outlook to operate in Cached or Offline mode.  Any changes you make inside Outlook while in offline mode can be synchronized when you re-connect to the Exchange servers in online mode.  

NOTE: Any e-mails sent to users during this time will be captured and queued by our backup server so that they will not lose any incoming e-mails.

9. Do you offer Sharepoint?

Yes, we can provide hosted Sharepoint services for your hosted Exchange account(s), contact sales@fused-group.com.  

10. Do we need to transfer our DNS to your control?

No, but we prefer to host your DNS since it simplifies the setup process.  If we are not doing DNS for you, you will need the following information to provide to your DNS Provider:

If you do not have your DNS service hosted by Fused Networks, here are the MX Records:

Mx01.myhostedmail.co.uk and Mx2.telecomplete.net

11. What versions of Outlook are supported?

Microsoft Outlook Express, Microsoft Outlook 2003 (with Service Pack 2) and Microsoft Outlook 2007 are fully supported for use with the Hosted Exchange service.